Question 1

Do my customers need to download an app to leave a testimonial?

Accepted Answer

No. Customers just click a link or scan a QR code. The testimonial collector page opens instantly in any browser — zero app installs, zero friction.

Question 2

How do I embed customer reviews on my website?

Accepted Answer

Copy a single line of code from your dashboard and paste it anywhere — WordPress, Webflow, Wix, Shopify, or any custom HTML site. Your social proof widget appears instantly.

Question 3

What types of testimonials can I collect?

Accepted Answer

Elocent collects video testimonials, photo reviews, written text reviews, and star ratings — all from one branded collector page or WhatsApp link.

Question 4

What is the difference between Free and Pro plan?

Accepted Answer

The Free plan gives you 1 workspace with 10 text reviews and 3 video testimonials. Pro ($19/month) removes all limits, adds your branding, QR codes, bulk email requests, AI review summaries, and analytics.

Question 5

Can I collect video testimonials via WhatsApp?

Accepted Answer

Yes. Share a WhatsApp link and your customer records a video review on their phone in seconds. This is especially popular for restaurants, salons, and local businesses.

Question 6

Is Elocent testimonial software free?

Accepted Answer

Yes. Elocent has a free plan forever with no credit card required. Paid Pro plans start at $19/month for unlimited reviews, branding, and advanced features.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Absolutely. No contracts, no lock-in. Cancel in one click and you won't be charged again. Your data stays accessible for 30 days after cancellation.

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